At Awakan LLC, we understand that trading cards and collectibles require careful handling throughout the shipping process. We work hard to package every order securely and provide reliable delivery options.

This policy explains what to do if your package is lost, damaged, or has an issue during delivery.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us review the issue, please provide:

• Order number
• Photos of the damaged item
• Photos of the packaging
• Description of the issue

Our team will review the information and determine the best solution.

Missing Or Lost Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please check:

• Your mailbox or delivery location
• With household members or neighbors
• With the shipping carrier

If the package cannot be located, please contact us and we will assist with reviewing the shipment details.

Shipping Delays

Delivery times may be affected by:

• Carrier delays
• Weather conditions
• Holidays
• Customs processing for international orders
• Other situations outside of our control

Awakan is not responsible for delays caused by shipping carriers, but we will assist whenever possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is delayed or delivered incorrectly due to an incorrect address provided by the customer, Awakan LLC cannot be held responsible for the issue.

Protection Of Collectibles

Because trading cards are collectible items, we take extra care when preparing shipments. Orders are packaged using appropriate protection methods based on the type of product being shipped.

Our goal is for your cards and collectibles to arrive safely and in the condition expected.

Need Assistance?

If you experience a shipping issue, please contact us and our team will review your case.

Awakan LLC
Owner: John Paisley

6 Hughes Pl
Wells, VT 05774
United States

Email: contact@awakanllc.com

Phone: +1 385-398-6506

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM EST

Saturday: 10:00 AM – 4:00 PM EST

Sunday: Closed